Terms and Conditions

Website and Free Home Measure Terms

Last reviewed: 4 August 2026.

These terms cover use of this website and requests made through the Free Home Measure booking service. Any flooring order, supply or fitting work is subject to the written quotation and any additional terms agreed with C&M Carpets before work begins.

About C&M Carpets

This website is operated by C & M Carpets London Limited, company number 11486747. Its registered office is 23 North Mall, Edmonton Green Shopping Centre, London N9 0EQ. You can call 0208 807 7657 or email info@candmcarpets.com.

Website Information and Guide Prices

The website provides general information about flooring products and services. Images, colours and descriptions are illustrative, and flooring can look different on screen or under different lighting. Customers should compare suitable samples before ordering.

Website prices and calculator results are guides only. The inclusions and exclusions shown beside them still apply. The final product choice, room measurements, preparation, accessories, fitting requirements and total price must be confirmed in a written quote.

Free Home Measure Appointments

A booking requests an appointment for C&M to measure the relevant area and discuss flooring requirements. It does not place an order, reserve stock or create an obligation to buy. An appointment is confirmed when the customer receives confirmation through Microsoft Bookings or directly from C&M.

Please provide accurate contact and address details, identify the areas to be measured and make sure reasonable access is available. Pets, furniture or other access issues should be mentioned before the visit where possible.

Changing or Cancelling an Appointment

Use the link in the booking confirmation, call the showroom or email C&M as soon as possible if an appointment needs to be changed or cancelled. C&M may need to rearrange an appointment because of illness, access, travel disruption or another event outside reasonable control. If this happens, the team will offer another available time.

Quotes, Orders and Fitting

Measurements, product availability and fitting requirements must be checked before a final order is accepted. A contract for flooring or fitting is formed only when the customer and C&M agree the relevant quotation or order terms. Deposits, payment dates, delivery, preparation, fitting, uplift, disposal and warranty arrangements should be recorded in those documents where they apply.

Customers should check the quotation carefully and raise any mistake or missing item before accepting it. Changes requested after acceptance may affect price and timing.

Consumer Rights

Nothing in these terms limits rights that cannot lawfully be excluded. Additional information and cancellation rights may apply where a contract is agreed online, by phone or away from the showroom. Where required, C&M must provide the customer with the relevant contract and cancellation information for that transaction.

General guidance is available from GOV.UK on online and distance selling and returns and refunds.

Using This Website

Do not misuse the website, attempt to interfere with its operation or submit false, abusive or unlawful material through its forms. Website content, branding and original design material may not be copied for commercial use without permission, except where the law allows it.

Third-Party Services

The website links to or uses services provided by Microsoft Bookings, Google Maps, Brevo, Cloudflare and Featurable. Their own terms and privacy information may apply when a customer uses those services. C&M is not responsible for an external website that it does not control.

Availability and Liability

C&M aims to keep the website accurate and available but cannot promise uninterrupted access or that every item shown is in stock. Nothing in these terms excludes liability where doing so would be unlawful. C&M is not responsible for losses caused solely by relying on an unconfirmed guide price, estimate or product image instead of the final written quotation and agreed product details.

Changes to These Terms

These terms may be updated when the website, booking process or business procedures change. The review date at the top shows the latest published version. The terms that apply to an accepted flooring order should be supplied with that order or quotation.

Contact and Complaints

Contact C&M first so the team can investigate a question or complaint. Email info@candmcarpets.com, call 0208 807 7657 or write to the registered office above. These terms are governed by the laws applicable in England and Wales, while consumers retain any mandatory rights that apply where they live.